Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

In order to receive a refund for a product, you will need to bring the item, receipt and original packaging with you. We can notify you on the approval or rejection of your refund.
If your are approved your refund will be processed through your original payment method.
Your order refund will be rejected if it is due to change of mind. We do not offer refunds on any jewelry products, gift cards wearable products. ranges we stock from other companies or a product that has since been used after the purchase.

If you have brought a faulty product, please notify us as soon as possible and bring your product in store.
Alternatively, if you cannot come into our store, please email us at crystalsflames1@gmail.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at crystalsflames1@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at crystalsflames1@gmail.com

Shipping
To return your product, you should mail your product to: Crystals & Flames, 436 Nepean Hwy Chelsea Victoria 3196

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping pricey items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.